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GP Studio Support & Knowledgebase
Paid Support
The GP Studio software is available for download and use at no
cost, with paid support available. Please direct all support questions to:
"gpstudiosupport (at) bridgertech *dot* com". You know what to do to make
the correct email address, but the spam bots have yet to figure it out.
The following are the paid support options:
 | Per Incident: If you have a question about
designing an experiment, which parameters to use, etc. I am available at the
base rate of $25 per incident, thinking that it might take me 15 to 30
minutes to think through your question and prepare a response. |
| Per Issue: If you have a use question that
is more complex than a standard sort of email response, I can charge on a
per issue basis. The idea is that this might involve you sending me
some data or a database, I review the data, make suggestions and etc.
This is charged at the rate of $75/hr. The maximum charge on a per-issue basis is 5 hours, or
$375. |
| Consulting: Any support beyond 5 hours of time is
considered consulting. The charge for my time after 5 hours is at the
rate of $110/hr. For additional details on the full range of
consulting services provided, please review the
consulting, overview and
sample work sections of the web site. |
| Bugs & Features: If you believe you've
discovered a bug in the software, please contact me and I'll work to fix the
bug; bug fixes are free of charge. If you desire to see a new feature
added, please make the request. If the feature is critical to you, I
will guarantee it is added to the software if paid on a consulting basis,
otherwise, I will consider adding it as I find time and consider its
priority versus other features that are being considered. |
Before answering, I will email to confirm paid support is
requested.
Payments are accepted through PayPal (which allows me to
accept visa, etc), check or (for consulting services) check paid from an
invoice. I'm an optimist, until someone breaks my trust, payment will be
accepted following my work.
Known Issues
| Zone Alarm : Zone Alarm may bring up a warning
that GP Studio and/or GPServer is attempting to communicate over the
Internet. Allow this to take place, even if only using the software on
a single computer. Regardless of whether using a single computer or
multiple computers for distributed computing, the software utilizes Internet
(TCP/IP) communication protocols between the components. The warning
presented by Zone Alarm is in response to it detecting this network activity
taking place. |
If you have any problems running the GP Studio software please
contact me at "gpstudiosupport
(at) bridgertech *dot* com".
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